Step-by-step guide
Plus assistant and support
The assistant in your signed-in account finds news and performs supported commands after confirmation. Public help finds guides and cannot manage an account. If a guide does not resolve the issue, sign in and send a request from Help.
Before you start
- For account-specific help, sign in to the affected account.
Steps
- Describe the task and choose a suggested guide.
- Confirm any account command explicitly.
- Tell support what you did, expected, observed, when, and where.
- Never send passwords, API keys, login codes, or payment details.
Expected result
You get a guide or a ticket number and status.
Important limitations
- Public chat cannot create a ticket and does not accept secret data.
If it did not work
- If the answer misses, use the exact section name or create one support request.